WHEN CAN I EXPECT MY ORDER?
Our crew is working hard to get your order to your doorstep especially during the Holidays! What can you expect? A tracking number to come your way via this email in 2-5 days, (during holidays expect to see some delays) your gear to get to you within your selected time frame, and adventures full of smiles to come in the future. Didn’t receive your tracking number after a week? No stress, my friend! Drop us an email at email@example.com and we will make sure that an alien didn’t abduct your goods, a dog didn’t run away with your package, or your gear isn't out alone in the cold. Our fulfillment crew work only business days (Monday-Friday).
Shipping speeds are as follows:
Standard Shipping: 5-7 business days after a carrier receives the shipment.(note: if I order on Friday, my order will ship on Monday and should arrive by Friday).
International First Class: typically 10-20 business days after a carrier receives the shipment.
International Priority: 6-10 business days after the carrier receives the shipment.
Certain countries have custom protocols/checks that may hold up your package longer. Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your junk/spam folders!
WHAT IS YOUR RETURN POLICY?
We provide easy returns and exchanges for US orders placed within 30 days of purchase, and up to 14 days after you initiate the return process. Items purchased in November and December can be returned or exchanged within 60 days of purchase. When returning, please ensure that tags are still intact and that the items are unworn, unwashed, undamaged, and undeniably still beautiful, so that we can give you a full refund. Items that are dirty, stained, smelly and/or covered in pet hair have obviously been used and do not fall under this return policy. Our team will reach out to you with some options, but the exchange or refund will be out of question in these cases.
HOW CAN I CHANGE MY SHIPPING or BILLING ADDRESS?
Unfortunately, after an order is placed, the shipping address cannot be changed by the customer. If you've entered an incorrect address, please contact us at firstname.lastname@example.org and we will do our very BEST to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed. USPS fees are charged for intercepting packages and the responsibility of the customer.
HOW WILL MY ORDER SHIP?
We currently ship via USPS.
I FORGOT TO USE MY DISCOUNT CODE, WHAT DO I DO?
If the order was placed within 24 business hours, we can go in and enter the discount code for you! Just keep in mind discount codes cannot be stacked, so if you already used a code, we won’t be able to apply another one.
WHY DOESN'T MY CODE WORK?
Great question! You can only opt in to one discount code OR promotion, so if you're trying to stack them, it won't work. Also, note that discount codes don't work on sale items.
CAN I USE A DISCOUNT CODE AND OPT INTO A PROMOTION?
So you have an awesome discount code, but want to opt in to a promotion we're having on the site? Well shoot... decisions are hard! You can only choose one, so choose the one that will make you happiest :)
CAN I CANCEL/EDIT MY ORDER?
Things move pretty quickly around here, so should you need to cancel/edit an order, please shoot our team an email at email@example.com and they can get the ball rolling for you!
HOW DO I START A RETURN/EXCHANGE?
Not lovin' your gear? You can initiate a return/exchange by logging into your account or by simply sending the product back with a note, letting our fulfillment team know why your would like a return/exchange. If you have any questions, feel free to email us at firstname.lastname@example.org! Check out our return/exchange policies in our Returns/Exchanges link on our homepage to see if your order qualifies!
WHAT ARE YOUR BUSINESS HOURS?
Our Online Fulfillment Center is open for fulfillment and answering any questions for you during the following business hours..
Monday - Friday 8am - 430pm (MST)